Frequently asked questions
Helpful answers before you reserve your move with DTHV.
How does the moving cost calculator work?+
The calculator provides an indicative estimate based on property type, home size, cities, access, and packing needs. No personal contact details are required, and the final price depends on actual volume, access, and confirmed details. Calculate my estimate.
What information should I provide for a moving quote?+
Provide the moving type, date, pickup location, destination, phone number, and optional email address. If you arrive from the calculator, the calculated details can be adjusted before sending. Get a free moving quote.
Which areas do you serve?+
The site presents service areas in Montreal, Laval, Longueuil, the South Shore, the North Shore, and several nearby cities. For an address near an area shown on the site, contact DTHV to confirm service. View service areas.
What should I mention if there are stairs or an elevator?+
Mention the floor, elevator, carrying distance, and any known building or parking rules. For an apartment move, required reservations and permitted access must be confirmed before the scheduled date. Apartment moving.
Can you review a last-minute moving request?+
Yes, an urgent request is assessed according to the date, volume, access, and actual availability. Availability is not guaranteed until the date, crew, and scope are confirmed in writing. Last-minute moving.
Do you offer packing services?+
Yes, DTHV presents full or focused packing assistance defined by the rooms, items, and planned materials. The accepted quote states the materials provided, packing scope, and applicable exclusions. Packing service.
Which service should I choose for a home or apartment?+
Residential moving begins with a description of the home, furniture, and access at both addresses. The accepted quote states the crew, truck, materials, and tasks included. Residential moving.
How should I prepare a commercial or office move?+
A commercial project requires a representative inventory and a sequence suited to site constraints. Tasks, timing, and handling of sensitive equipment must be confirmed in writing before the move. Commercial moving.
What information is needed for a delivery service?+
Provide the item, its dimensions, pickup and drop-off points, and access conditions. Connections, technical installation, and building modifications are not included. Delivery service.
Can you move a piano or pool table?+
Yes, a piano or pool table is assessed according to its model, dimensions, weight or slate, and access conditions. Technical work is included only when expressly confirmed. See piano moving or pool-table moving.
How is a long-distance move assessed?+
A long-distance move is assessed according to the destination, volume, access, and dates. The accepted quote states the planned steps, timing information, and applicable conditions for the approved route. Long-distance moving.
Still have a question?
Our team can discuss your date, access and moving needs.